Returns & Exchange Policy
- We accept returns & exchanges within 14 days from the date of delivery for orders placed on our website.
- IMPORTANT: All returns/exchanges are on hold currently as our return center in Seattle, and HK is closed due to the outbreak of coronavirus. We appreciate your patience and consideration in this challenging time. Items bought under “clearance sale,” “hot sale,” “special deal,” or any other forms of sales are not eligible for refunds or exchanges. These sales are final.
- Returns will only be accepted if the product is unused, unworn and with all tags intact and the original packaging. Returns will be verified at our warehouse after we receive the item. Used merchandise that we collect will NOT be sent back to you and will disable any further exchange or returns.
- Exchanges apply for items of equal or lesser value.
- If you are requesting a change in style (exchange), we will refund the difference to the original form of payment or will accept payment through PayPal for the price adjustment. (Shipping fees are charged for the exchange.)
- We will process an exchange at no cost to you if a defective item is received. (You would still have to cover return shipping fees, but the exchanged item will be shipped to you FREE of charge.)
- At this time, we do not have free returns and exchanges. You are responsible for shipping the item back at your own expense. The refund initiated will be only for the product cost.
- We will offer a full refund for all returnable items that are eligible under our Returns & Exchange Policy. EXCLUDING: shipping fees, shipping guarantee, and non- refundable items: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). Coupon codes and points are not refunded as monetary value.
- Important Notice: Please do not send your return to the sender’s address on your package. The sender’s address is not the return address, and failure to adhere will disqualify you from a refund. You should only send it to the address on the shipping address we provide.
- The address label on the package must be appropriately affixed. Quik-Trip Shopping will not be responsible if a product is lost or damaged in transit due to improper packaging.
- Quik-Trip Shopping gift cards are not returnable or refundable, nor are any final (clearance, sales, hot sale, exclusive deals) sale items.
If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through.
If you want to make a change to your order after the order has gone through, inform our Customer Service team within 24 hours. We are able to modify orders and offer a full refund if the order is canceled within 24 hours of your purchase. For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
Disclaimers & Disclosers
- We strive very hard when writing our listing descriptions to be as accurate as possible and always make corrections when we find flaws. However, we want to tell you our reports may not 100% accurately convey items listed.
- Quik-Trip Shopping does not tolerate excessive requests for returns. Such cases are considered abusive to our business operations. Quik-Trip Shopping holds the right NOT to accept any returns/exchanges from customers.
- If you are not sure about your size, please contact us or refer to our size guidelines before placing your order.
- Quik-Trip Shopping will not be liable for any customs charges. If customs agents destroy order items, we will not be responsible, and no refund will be given.
- The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). We cannot offer refunds on cosmetics if the hygienic seal has been broken. Items with non-returnable marks and free gifts cannot be returned.
- SHOPPING AT QUIK-TRIPSHOPPING.COM OR ADHERING TO OUR RETURN & EXCHANGE POLICY DOES NOT GUARANTEE YOU THE RIGHT, TO A REFUND, TO RETURN OR EXCHANGE AN ORDER.
- At all times, Quik-Trip Shopping reserves the right NOT to accept any returns/exchanges from customers or any reason.