FAQ

On average, you will receive your order in 3-11 business days from the date that order is placed.

Standard delivery may need more days than express delivery. For delivery time after your order was sent out, you can check the Shipping Info page for estimated delivery days. You may track your order anytime with our Track My Order service.

We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Hot-sale products need additional preparation time.
3) Weight limit of customs or courier.
You will receive an email notification when each parcel is being shipped.

You may track your order anytime with our “Track My Order“ service. To check, log-in into your account and check “Track” under “My Orders” to follow your parcel.

Your estimated delivery date includes processing time and delivery time. Please check the Shipping Info page for more details.

If your estimated delivery date has passed and you haven’t received your order, please contact our Customer Service for further help.

Sometimes the shipping company may not update the package information on time.

If your shipment is from our international warehouses, it may be in transit or clearing customs. The information will not be updated until it reaches the next shipping station. We will try to update that info for you, or please feel free to contact us to ask for help.

Please log into your account >> click on “My Orders” and click on the “Track” button for more details.

Or you can use this link: track your order anytime with our [Track My Order] service.

It may take 3-5 days to see any activity once it has shipped out from our end, as the next facility needs time to scan parcels. Please allow some time for the courier to update the latest tracking info after reaching the next station.

Packages might be delivered to your mailbox or signed by your neighbors. 

First, contact the shipping company to verify any problems or delivery. Make sure to have your tracking number and your ID card ready for the shipping company. The tracking number can be found by clicking “Track” under “My Orders.”

If you still cannot find your package, please contact our Customer Service.

It may be either of the following reasons:
1. Consignee unavailable
2. Wrong shipping address
3. The shipping company delays the parcel

Please check with the shipping company with your tracking number and your ID card to arrange re-delivery. If you still cannot receive your package, please contact our Customer Service for further help.

Please read our full Returns & Exchange Policy for exact details.

Please contact our Customer Service team to start the return process and to report an item for return.

We’re bummed if you’re not 100% satisfied with the items you received, unfortunately for all items not covered under our Returns & Exchange Policy, all sales final!

IMPORTANT NOTE:

Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

Please do not send your return to the sender’s address on your package. This is not the return address and will disqualify you from a refund. You should only send it to the address on the shipping address we provide.

Please contact our Customer Service team to start the return process and to report an item for return.

We’re bummed if you’re not 100% satisfied with the items you received, unfortunately for all items not covered under our Returns & Exchange Policy, all sales final!

Please read more about returns on our Returns & Exchange Policy page. 

Once we receive the returned items, it will take up to 7 days for us to process the refund.

The exact date when the refund will show up will depend on the refund method you selected. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution, which ranges from 7-14 business days. If you would like us to refund the amount to your Paypal account, that will take 2-7 business days.

Most returns can be processed within 7 business days after we receive your package.

However, considering 3-5 days for delivery, we may need 10-15 business days to confirm your refund.

If you selected to refund to your PayPal, the refund would be issued to your account 2-7 working days.

If you have chosen the refund to your credit card, the whole process may need 7-14 business days, since your card bank needs to process the refund to you. Please understand after we process and accept your return, we can’t control the processing speed of your card bank. Please ask the card bank for detailed information.

We apologize genuinely for the inconvenience caused and thanks for your kind understanding.

All related returns due to size issues need to be reported within 7 days from the date of delivery, and article must be returned within 14 days from the date of delivery.

Any exchanges are subject to the availability of the ordered product. We would request you to inform us within 7 days. In case the exchange product is unavailable, you may take another merchandise of the same or lesser value or ask us for a store credit.

The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets). Since it will be quicker for you to place a new order directly, we suggest you return for a refund, not exchange. Please contact our Customer Service for further help.

We want to sort out any issues with wrong/defective/stained items straightaway.Please read our full Returns & Exchange Policy for exact details.

As soon as you discover a wrong/defective/stained item, please contact our Customer Service with:

1.  The order number
2. The item’s name or SKU number or pictures
3. A description of the problems and some clear pictures

We’ll get back to you as soon as we can. Also, we will process your return request upon verifying that your item qualifies under our Returns & Exchange Policy.

First, please check out our Return & Exchange Policy for more details. 

We strive very hard when writing our listing descriptions to be as accurate as possible and always make corrections when we find flaws. However, we want to tell you our descriptions are not 100% accurate of items listed. An inaccurate website description does not qualify you for a refund. 

However, we are confident in our descriptions. So in cases of extremely inaccurate desperations a return for refund or exchange may be granted. Please contact our Customer Service for such cases. (Quik-Trip Shopping holds the right not to accept any returns/exchanges from customers during such cases.)

Sorry to inform you that, we got a notification from DHL that Express Shipping will be closed temporarily due to its parcel overload, while Standard Shipping is still available. This will not affect your purchasing, and we always take orders. We will keep following up with the logistics company and update you on any news. Thank you for your kind understanding.

If you are experiencing error messages when making a payment, please be sure you have inputted the correct details by checking all the information. Contact your bank to ensure there are no problems with the card. 

After this, please contact our Customer Service and submit details and we will investigate further. To help us solve the issue for you, please include as many of the following information as possible (don’t worry if you’re not very technical or are unsure about any of the below; just give us as much information as you can):

1.) What operating system you use (e.g., iOS, Android, Windows Vista, Mac OS X)

2.) What Internet Browser you are using or if via our App (e.g., Internet Explorer 8, Firefox, Safari, Chrome)

3.) What payment method you were trying (e.g., Google Pay, Visa, Net Banking)

4.) A description of the problem and what time the problem occurred

5.) If you receive an error message, please include it in your message to us and provide us a screenshot if possible

6.) Order number and your email address

Please review possible issues below:

1.) The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.

2.) You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code to confirm payment. This code is provided directly by your bank.

3.) You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.

4.) Your card has expired. Check that your card is still valid.

5.) Our risk center has rejected your order due to certain factors.

Your bank can provide you with all the information you require about your card and the payment options.

If using PayPal, please contact PayPal directly if your payment has been declined.

If you think there is another problem, please contact our Customer Service. We are glad to help.

The following reasons may cause it:

1.) The discount is applied to the original price but not the sale price on the page. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon.
2.) The code has already expired.
3.) The purchase amount is limited.

Currently, we can only accept one card payment per purchase.

We currently do not offer COD. Sorry that we do not provide Cash on Delivery service.

For more information about payment methods, please check here.

One coupon code can only be applied to an order at a time. If you have more than one coupon code, you may use those on your next purchase.

Please note: starting 4/1/2019, the state of California requires all online retailers such as Quik-Trip Shopping, Amazon, Forever 21, FashionNova, etc. to collect sales tax on purchases made by California residents.
And later so do the following states:
Alabama, Arizona, Arkansas, Colorado, Connecticut, DISTRICT OF COLUMBIA, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

We take great effort in the security of our customers’ financial information. This step is a random check to assure that the authorized user made the payment. Please check your email and reply with the requested documents.

We currently have warehouses in United States, Europe, China, and Dubai. Products sent depend on the principle of proximity and stock availability.

Find our latest styles by clicking the “NEW IN” link on our homepage or by opening the Menu navigation drop shadow (three stacked lines, left side of the header).

New products are updated every day on our website to cater to the styles of different customers. 

The most effective way to choose your size is to take your measurements and compare them to the detailed sized chart. Visit or “Size Guide” page for more details. The size guide will help you pick what size is best for your body type.

IMPORTANT NOTE: “One size” does not necessarily fit all sizes but means there’s only one size for this product.

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions.

We can’t change/update our customers’ email addresses as of now.

If you don’t have any pending orders, you can contact Customer Service to delete your account first. Then you can create a new account with a new email address. If you have unfinished order(s), please remember your order number and we suggest you ask us to delete your email address AFTER you receive your order(s). Then you can create a new account with a new email address.

Before placing an order you will need to register.

Registering with Quik-Trip Shopping has many benefits and will make your shopping experience easy and efficient. To register, you can enter your email address, create a password, and wait for the confirmation email from Quik-Trip Shopping, then read the email for further instructions. Please make sure the email address you use is entered correctly.

If you have any concerns about registration, please contact our Customer Support. We are always glad to help!

Here are some benefits when you register with Quik-Trip Shopping:

1.) Receive 10% off your first order over $49USD with Quik-Trip Shopping.
2.) Fast and straightforward checkout for future transactions.
3.) Easy access to your order status and order history.
4.) Get access to your favorite items in your “Bucket List” and get notified when a “Sold Out” item is restocked.
5.) Enjoy sweet deals with our exclusive discounts, promotions, and special offers.

There could be several reasons:
1) Most of the time is that you have entered the email address or password incorrectly.
2) If you signed in with Facebook/Google the first time, you need to click the “Sign in with Facebook/Google” button to log in.
3) If you still can’t log in, you could reset the password. Click “Sign in” on the top right corner of our homepage, then select “Forgot Your Password,” enter your registered email address in the provided box, and you will receive the reset email with a link to create a new password. Please also check your junk mail folder if you cannot locate our email.

Changing your details in your Quik-Trip Shopping account is fast and easy.
Once you log into your account you may:

• Set up your account
• Change your password
• Edit/Add shipping address
• Make/Delete any comments and reviews

If you just want to change/reset your password, please follow the steps below:
1) Log in to your account.
2) Click “Edit Password,” then you can update your password.

If you forget your password, please follow the steps below:
1) Click “Sign in” on the top right corner of our homepage.
2) Select “Forgot Your Password.”
3) Enter your registered email address in the provided box.
4) You will receive a reset email with a link to create a new password. (Please, check your junk mail folder if you cannot locate our email.)