Generally, we process your orders within 1-3 days. An email is sent once we ship out.
Due to the outbreak of COVID-19, all packages need to go through strict quality control and disinfection process before shipment to ensure customers’ safety, which may cause a slight shipping delay. Also, parcel volume was overloaded now, and Express Shipping has been suspended while Standard shipping may get a delay of 5 working days.
Note: Standard Shipping is still available. And it will not affect your purchasing, and we always take orders.
Thank You for your patience and understanding!
When you put an order with Quik-Trip Shopping, we’re going to have to process the order first. Usually, processing takes 1-3 business days. Shipping time will be 6-8 working days for regular shipping and 2-4 working days for express shipping. Please refer to our Shipping Info for more details on how long it will take to get your package.
NOTE: Natural disasters or unforeseen circumstances may affect our usual shipping time.
Thank you for contacting us, sorry that we don’t have a phone service currently. If you have any questions, please contact our Customer Service. All contact methods are based on Quik-Trip Shopping official website under “Contact Us.”
Quik-Trip Shopping has multiple warehouses all over the world. We have warehouses in California, New Jersey, China, Dubai, and Belgium. Your items will be shipped from the nearest facility that stocks the item you ordered.
Yes, you can. Please read our Returns & Exchange Policy for details.
If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you’ve hit the order button, your order has gone through.
If you want to make a change to your order after the order has gone through, inform our Customer Service team within 24 hours. We are able to modify orders and offer a full refund if the order is canceled within 24 hours of your purchase. For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.
IMPORTANT NOTE: Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered! The third-party logistics will destroy all undelivered packages (Quik-Trip Shopping is not responsible for such damages).
Yes, if we are still processing your order.
The shipping address can ONLY be changed BEFORE item is shipped. Please contact our Customer Service immediately.
The billing address will be automatically generated to match the shipping address.
If you want to change it, you can click on “Edit” at the check out page (after clicking the PLACE ORDER button).
If you paid already, then no need to change the billing address since the payment has processed with your bank.(Therefore, it does not matter that the billing address is different from the shipping address.)
Please contact our Customer Service if you need further assistance.
After placing your order, we may need 1-3 days to prepare your order. We use this time to make sure that your order is accurate and not fraudulent. This processing time does not include shipping time.
We will reach out with an email AFTER shipment or if there is any delay.
Please make sure you login the right email account, and please check your mailbox spam folder as well. If you can’t find an email fifteen days after you’ve placed the order, please contact our Customer Service.
This is normal; PayPal orders using an e-check method of payment will appear as pending.
E-check payments are not directly linked to your PayPal account. PayPal must go to your bank to request the funds; therefore, it will take longer. Contact your bank to verify this case, or we can help to cancel your order only when the status turned to completed. Please contact our Customer Service.
IMPORTANT NOTE: Items that have already shipped out may NOT be canceled.