Customer Service


How long does it take for my order to ship?

When you put an order with Quik-Trip Shopping, we're going to have to process the order first. Usually, processing takes 1-3 business days. Shipping time will be 6-8 working days for regular shipping and 2-4 working days for express shipping. Please refer to our Shipping Info for more details on how long it will take to get your package.

NOTE: Natural disasters or unforeseen circumstances may affect our usual shipping time.

Do all of your items ship from the USA?

Quik-Trip Shopping has multiple warehouses all over the world. We have warehouses in California, New Jersey, China, Dubai, and Belgium. Your items will be shipped from the nearest facility that stocks the item you ordered.

Can I cancel or modify my order?
Yes, you can. Please read our  Returns & Exchange Policy for details.

If you want to modify your order and have not hit the place your order button, you can remove items from your cart and make any changes necessary. Once you've hit the order button, your order has gone through.

If you want to make a change to your order after the order has gone through, inform our Customer Service team within 24 hours. We are able to modify orders and offer a full refund if the order is canceled within 24 hours of your purchase. For orders canceled after 24 hours of purchase but have not been shipped, we will offer a partial refund after charging a 15% cancellation fee. We will NOT accept order cancellation request if the orders have been shipped.

IMPORTANT NOTE: Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for a refund. Please DO NOT refuse the delivery as the undelivered! The third-party logistics will destroy all undelivered packages (Quik-Trip Shopping is not responsible for such damages).



Why was my order divided into two or more packages?

We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Hot-sale products need additional preparation time.
3) Weight limit of customs or courier.
You will receive an email notification when each parcel is being shipped.

I still haven't received my package. Where is my order?

You may track your order anytime with our "Track My Order" service. To check, log-in into your account and check "Track" under "My Orders" to follow your parcel.

Your estimated delivery date includes processing time and delivery time. Please check the Shipping Info page for more details.

If your estimated delivery date has passed and you haven't received your order, please contact our Customer Service for further help.

How can I track my order?

Please log into your account >> click on "My Orders" and click on the "Track" button for more details.

Or you can use this link: track your order anytime with our [Track My Order] service.

It may take 3-5 days to see any activity once it has shipped out from our end, as the next facility needs time to scan parcels. Please allow some time for the courier to update the latest tracking info after reaching the next station.

Does shipping cover customs taxes?
No we do not cover custom taxes and fees.

Typically, our customers would not be charged tariffs. However, on rare occasions, customers need to afford the tariffs. Please read our Returns & Exchange Policy, Terms of Use Policy for more details.

Because of increasingly strict customs inspection, it happens sometimes. We have no control over these charges, and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. Please contact the local customs office to get your parcel. 

IMPORTANT NOTE:  If you do not claim your order from your local customs, there is a high possibility that your package will be destroyed but NOT returned. Quik-Trip Shopping is not responsible for any damages and will not offer a refund for such cases. 



What is your return policy?
Please read our full Returns & Exchange Policy for exact details.

Please contact our Customer Service team to start the return process and to report an item for return.

We're bummed if you're not 100% satisfied with the items you received, unfortunately for all items not covered under our Returns & Exchange Policy, all sales final!


Items returned must be in their unused condition with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way.

The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

How long does it take for my refund to be processed?
Once we receive the returned items, it will take up to 7 days for us to process the refund.

The exact date when the refund will show up will depend on the refund method you selected. If you would like us to refund the amount to your credit/debit card, that depends on your financial institution, which ranges from 7-14 business days. If you would like us to refund the amount to your Paypal account, that will take 2-7 business days.

Do you offer free returns?

We offer free return on a case by case status. Contact our Customer Service team to see if you qualify for free returns. 

Please first read our Returns & Exchange Policy page.

How can I return items that are not as described?

First, please check out our Return & Exchange Policy for more details. 

We strive very hard when writing our listing descriptions to be as accurate as possible and always make corrections when we find flaws. However, we want to tell you our descriptions are not 100% accurate of items listed. An inaccurate website description does not qualify you for a refund. 

However, we are confident in our descriptions. So in cases of extremely inaccurate desperations a return for refund or exchange may be granted. Please contact our Customer Service for such cases. (Quik-Trip Shopping holds the right not to accept any returns/exchanges from customers during such cases.)


For all Q&As Please Click on our FAQ page.

You may track your order anytime with our Track My Order service.


Where can I find your latest products?
Find our latest styles by clicking the "NEW IN" link on our homepage or by opening the Menu navigation drop shadow (three stacked lines, left side of the header).

New products are updated every day on our website to cater to the styles of different customers. 

How do I choose my size?

The most effective way to choose your size is to take your measurements and compare them to the detailed sized chart. Visit or "Size Guide" page for more details. The size guide will help you pick what size is best for your body type.

IMPORTANT NOTE: "One size" does not necessarily fit all sizes but means there's only one size for this product.

What does one-size mean?

One size does NOT mean the item will fit all. It means that the item comes only in one size. The size details will be shown on each product page. Please consider the size measurements before placing an order.



How do I unsubscribe?

You can unsubscribe by simply clicking the unsubscribe button at the bottom of each email we send and follow the instructions.

How do I change my email address?
We can't change/update our customers' email addresses as of now.

If you don't have any pending orders, you can contact Customer Service to delete your account first. Then you can create a new account with a new email address. If you have unfinished order(s), please remember your order number and we suggest you ask us to delete your email address AFTER you receive your order(s). Then you can create a new account with a new email address.

Do I have to register to place an order?
Before placing an order you will need to register.

Registering with Quik-Trip Shopping has many benefits and will make your shopping experience easy and efficient. To register, you can enter your email address, create a password, and wait for the confirmation email from Quik-Trip Shopping, then read the email for further instructions. Please make sure the email address you use is entered correctly.

If you have any concerns about registration, please contact our Customer Support. We are always glad to help!

How do I reset the password?

If you just want to change/reset your password, please follow the steps below:
1) Log in to your account.
2) Click "Edit Password," then you can update your password.

If you forget your password, please follow the steps below:
1) Click "Sign in" on the top right corner of our homepage.
2) Select "Forgot Your Password."
3) Enter your registered email address in the provided box.
4) You will receive a reset email with a link to create a new password. (Please, check your junk mail folder if you cannot locate our email.)



Payment Error?

If you are experiencing error messages when making a payment, please be sure you have inputted the correct details by checking all the information. Contact your bank to ensure there are no problems with the card. 

After this, please contact our Customer Service and submit details and we will investigate further. To help us solve the issue for you, please include as many of the following information as possible (don't worry if you're not very technical or are unsure about any of the below; just give us as much information as you can):

1.) What operating system you use (e.g., iOS, Android, Windows Vista, Mac OS X).

2.) What Internet Browser you are using or if via our App (e.g., Internet Explorer 8, Firefox, Safari, Chrome).

3.) What payment method you were trying (e.g., Google Pay, Visa, Net Banking).

4.) A description of the problem and what time the problem occurred.

5.) If you receive an error message, please include it in your message to us and provide us a screenshot if possible.

6.) Order number and your email address.

Is it safe to use my credit card on Quik-Trip Shopping?

Yes, the data is transmitted SSL-encrypted.

For payments with Visa and Mastercard, only SET transactions (secure electronic transactions) are accepted. After verifying that the card is included in the SET system, the system will contact the card-issuing bank to enable the buyer to authorize the purchase. When the bank confirms the authenticity, the payment will be charged to the card. Otherwise, the order will be canceled.

Why isn't my promo code working?

The following reasons may cause it:

1.) The discount is applied to the original price but not the sale price on the page. If the item is on sale or discounted more than the coupon discount, there might be not too much price difference after applying the coupon.
2.) The code has already expired.
3.) The purchase amount is limited.

Can I use more than one card for my purchase?

Currently, we can only accept one card payment per purchase.

Why am I charged for sales tax?

Please note: starting 4/1/2019, the state of California requires all online retailers such as Quik-Trip Shopping, Amazon, Forever 21, FashionNova, etc. to collect sales tax on purchases made by California residents.

And later so do the following states:
Alabama, Arizona, Arkansas, Colorado, Connecticut, DISTRICT OF COLUMBIA, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, Wyoming.


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Remember: Please first read our FAQ page for our fastest and reliable answers.

Service Info.

How do I speak with a customer service agent?

Please use our live chat service to connect with our customer service agents.

When ever you have a question or problem you can start a live chat with our customer service agents. 

  • Start a live chat by clicking the Chat bubble located at the bottom left corner on all pages. (Sometimes it looks like an envelope).
What are your hours of operation for your live chats?

We have agents live and ready to chat Mon.- Fri., from 10am-5:30pm.

How do I to speak with a Travel Expert?

Our Travel Experts operate on alternating shifts throughout the week. Please reference our Travel Expert Team page to see which expert can best advise you and which days they are on call.

  • Also, at any time, you may schedule an appointment for a Travel Expert. Just LIVE CHAT with our Customer Support agents to set the date.
My Travel Expert is not working today; what should I do?

At any time, you may schedule an appointment for a Travel Expert. Just LIVE CHAT with our Customer Support agents to set the date.


Please go to our Customer Support page and send us an email. Include the name of the Travel Expert you would like to speak and any questions or concerns. Your desired Travel Expert will respond within 24hrs.

Send us an email ANytime